![]() NOTE: with the iOS app the files are saved in the “Documents\BrainApp” folder of the device and can be copied, moved or emailed from there. NOTE: with the Android app the Files are saved in the “Download\Brain” folder of the device and can be copied, moved or emailed from there. It is preferable that the parameters recorded in the recorded logs are initially the default ones (they can be reset using the “Reset Logs to default …” command from the File menu) Finally click on the “Save to File…” button). To allow us to also verify the correct configuration of the transmitter, while saving the configuration file the transmitter and receiver should be powered on and the sticks held both down and to the right at the end stop.ī) The EVENTS file of the unit whose problem you are reporting (you can download it by going to the DIAGNOSTIC section, selecting the “Events” tab and then with the “Save to file…” button at the bottom)Ĭ) Any Recorded Log, possibly recent (you can download it by going to the DIAGNOSTIC section, selecting the “Recorded Logs” tab, then clicking on the “Download Data” button below and selecting a flight log. ![]() ![]() In addition to explaining your problem in detail, to allow us to verify as much information as possible, you MUST attach it to your form or email or post:Ī) The configuration file of the unit whose problem you are reporting (you can download it from the top left menu “File” with “Save config. Or you can use the special function of the Windows app “ Support Request” which can be found in the Help menu or in the DIAGNOSTIC section. You can write to us using the appropriate form, or you can send us an e-mail to or you can write in the forum in the “Support” area so that other users can answer you and that the answer to your type of problem can then be useful to other users.
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